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Stakeholder Engagement

DRC – Women’s capacity-building program supported by Tenke Fungurume Mining

We work closely with individuals, governments, non-governmental organizations (NGOs), and business partners to meet society’s needs today and plan for the needs of tomorrow. Our stakeholders have varying levels of interest in and degrees of influence over issues related to sustainability. We engage locally through community panels and boards, regular meetings, workshops, and presentations. Some of these exchanges are part of ongoing agreements and partnerships; others are new opportunities to explore key issues or concerns. Our Sustainable Development department also responds to a range of inquiries received via mail, the internet, telephone and face-toface meetings.

Communities are the focal point for external engagement activities since the success of our operations heavily depends on an understanding of the social environment in which we operate. Implementation of the Environmental and Social Impact Assessment process prior to new projects and expansions helps identify and prioritize local stakeholders. Communities are dynamic and through periodic monitoring we identify changes and update our community engagement mechanisms, agreements, and partnerships. We ensure that communities, whether urban or rural, are kept apprised of our activities and have access to a range of methods to communicate with Company representatives. To improve this process, we have introduced company-wide guidance for managing community grievances, and we are rolling out a grievance recording and tracking system at all of our operating sites.

Working with diverse groups is an important component of our sustainability programs as we evaluate, address, and report on a range of stakeholder interests and concerns. For example, we regularly meet with socially responsible investors and analysts on topics ranging from climate change to human rights. These meetings often include direct participation of our senior management. Through these engagements, we receive constructive comments on our programs and valuable feedback on draft policies and guidance documents such as with our Human Rights Policy updated in 2009.

 



 



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