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Land Use and Customary Rights

It is our policy to comply with host country laws regarding land and customary rights wherever we operate, from exploration to closure. We maintain formal grievance systems at all major operations to ensure we document and respond appropriately to issues raised by community members. In situations where community members report a claim or grievance regarding land or customary rights, we work with local authorities to investigate the claim and reach an agreement within the existing legal framework of the host government.

At PTFI and TFM, community grievances are normally received first by Community Liaison Officers (CLOs). CLOs report the grievance to the site Community Grievance Officer, who will relay the grievance to the relevant departments. The CLOs often help to investigate grievances and meet with the community regarding resolutions. For grievances with potential high community impacts, company management is involved and the appropriate government authorities are informed as needed.